Question 1

My Car is Not Responding to the App. I Can't Unlock, Lock, or Start the Vehicle.

Accepted Answer

If your vehicle is not responding to your phone commands, please go through this troubleshooting process:

1. Turn off the vehicle (this step is really important!)
2. Exit the vehicle
3. Lock the vehicle with the KINTO Share Canada app
4. Unlock the vehicle with the KINTO Share Canada app
5. You should now be able to start your car again.

Question 2

What is KINTO Share?

Accepted Answer

KINTO Share for Uber is a car sharing service that allows you to rent our vehicles to drive and earn in the Greater Vancouver Area.

KINTO Share is proud to offer zero-emission Toyota Mirai and bZ4X vehicles to our KINTO Share members.

Question 3

How do I get started?

Accepted Answer

To get started with KINTO Share for Rideshare Drivers (BC), you first need to be approved to drive with one of our partnered rideshare and/or delivery providers in British Columbia. If you have not been approved as a driver yet, please apply with one of our listed partners. Once that step is complete, download the KINTO Share Canada app on the App Store (https://apps.apple.com/ca/app/kinto-share-canada/id1518922243)or Google Play (https://play.google.com/store/apps/details?id=com.kinto_ca.app&hl=en_CA&gl=US)and start the registration process. You will be asked to scan your driver’s license, validate your email and phone number, agree to our Terms of Use,(https://www.kintoshare.ca/ridesharebcterms) provide your credit card and answer some basic qualification questions. We will then verify that your driver’s license is valid, authenticate you are an approved rideshare and/or delivery driver and confirm that you meet our eligibility criteria. Once your registration is approved and completed, you’ll be ready to book and drive!

Question 4

What are the qualifications for being a KINTO Share member for the Rideshare Drivers (BC) Service?

Accepted Answer

You must meet and maintain at all times the following eligibility criteria to become and remain a KINTO Share member as a driver on the Uber platform.
a) General
 • Be at least 21 years old
 • Meet the minimum years of driving experience in your city
 • Clear a background check from KINTO Share
 • Valid Class 1, 2, or 4 driver’s licence
b) Traffic Offences
 • if you are under 26 years of age, have no more than one minor traffic violation (cell phone or distracted driving violations, failure to stop, seatbelt violation) committed within or outside of Canada;
 • if you are 26 years of age or over, have no more than two minor traffic violations (cell phone or distracted driving violations, failure to stop, seatbelt violation) in the past three years committed within or outside of Canada;
 • have no major traffic violations (such as speeding between 50 km and 60 km over the speed limit, failure to report an accident, speeding in a school zone) in the past three years within or outside Canada;
 • have no driving related criminal/serious convictions (such as impaired driving, carrying hazardous substances, driving while licence under suspension, speeding 60km or more over the speed limit) in the past three years
c) Criminal Offences
 • have no criminal convictions in the last seven years for any of the following:
    • Violent crime
    • Felony offence
    • Drug-related offence
    • Sexual offence
    • Theft or property damage offence
    • Other violations will be evaluated at our sole discretion;
We reserve the right to revoke your KINTO Share membership at any time for any reason, including the suspension of your licence with Uber.

Question 5

It's been 48 hours, why hasn't my KINTO Share account been verified yet? Why can't I see any vehicles?

Accepted Answer

Your KINTO Share application may be paused because your Uber application is pending, or you have not consented to share your information with Uber. Please check your Uber application directly to ensure you're eligible or visit t.uber.com/rentalconsent (https://t.uber.com/rentalconsent)and accept the Vehicle Solutions data sharing terms. Another suggestion is to check the spam folder of your email associated with your KINTO account for the business code to finalize your account.

Question 6

How and when do I pay?

Accepted Answer

Payment can be made by VISA, Mastercard or American Express.

As part of the registration process, you will be asked to provide your credit card details. You can change or remove the payment method at any time under the "Payments & Promos" section in your KINTO Share App. Your credit card will receive a hold charge for the full amount of the estimated cost of your reservation 48 hours before your reservation starts. 1 hour prior to your reservation start time, the hold charge will convert and your credit card will be charged for the full amount of the reservation cost. Once your reservation has ended, any additional fees such as for extra time used or applicable fees and penalties may be charged to your credit card.

At this time, we are not accepting other forms of payment.

Question 7

What are the minimum and maximum reservation durations?

Accepted Answer

Currently the minimum rental period is 1 week and the maximum is 4 weeks.

Question 8

What kind of insurance am I covered by?

Accepted Answer

We have placed Third Party Liability Insurance coverage on the vehicle. An insurance card for each vehicle is provided in the vehicle. Note: if you are insured under an automobile insurance policy and you are involved in a collision or other incident involving the vehicle, under British Columbia law, your automobile policy may provide the primary insurance coverage.

Question 9

How do I get the keys to my vehicle?

Accepted Answer

There are no physical keys needed to drive a KINTO Share vehicle. Your smartphone and the KINTO Share Canada app allow for easy keyless entry. To get going, simply walk up to the KINTO Share vehicle and check-in to your reservation using the KINTO Share Canada app. Once check-in is complete, connect to the vehicle and you’ll be able to lock/unlock the doors as well as start your vehicle. It’s easy and convenient.
We support iOS and Android devices. You’ll also need to have Data and Bluetooth enabled on your device. Please refer to the individual iOS and Android app pages for more information:
 • Apple iOS (https://apps.apple.com/ca/app/kinto-share-canada/id1518922243)
 • Android (https://play.google.com/store/apps/details?id=com.kinto_ca.app)
If you encounter any issues related to connecting to the vehicle or starting the vehicle, please text our support line at 438-805-2617.

Question 10

How do I refuel the Mirai?

Accepted Answer

https://static.wixstatic.com/media/54c807_1be248c214414dfd8630580c49a4ce7a~mv2.png

Question 11

Where do I refuel the Toyota Mirai?

Accepted Answer

There are 3 stations located in the Greater Vancouver Area:

North Vancouver
Esso/7-Eleven Station
2501 Westview Drive

South Vancouver
Shell Station
8686 Granville Street

Burnaby
Shell Station
4505 Canada Way

For more information on hours and locations, go to: https://www.htec.ca/station-status/ (https://www.htec.ca/station-status/)
Please note that American Express is not accepted as a form a payment at HTEC stations.

Question 12

What is the maximum range of KINTO Share vehicles?

Accepted Answer

The maximum range of the 2024 Toyota Mirai is 600 kms, the 2023 Toyota bZ4X LE FWD is 406 kms, and the 2023 Toyota bZ4X XLE AWD is 367 kms as per the Government of Canada Test Measurements. Individual range may vary based on driving habits and other factors.

Question 13

What is the H2O button and when do you press it?

Accepted Answer

When the fuel cell system is stopped, water is automatically purged from the tailpipe. To minimize water accumulation in parking garages, for example, purge can be done manually before parking by pressing the “H2O” button located on the left side of the dashboard. Note that the “READY” indicator on the dashboard must be ON.

Question 14

Does the car have Apple CarPlay or Android Auto?

Accepted Answer

The 2024 Toyota Mirai and 2023 Toyota bZ4X both support wireless Apple CarPlay and Android Auto.

Question 15

Will the Toyota Dealership walk me through the car?

Accepted Answer

KINTO Share is designed to be self-serve with no rental desks or physical keys required to access the vehicles.
Your smartphone and the KINTO Share app allow for easy keyless entry. To get going, simply walk up to the KINTO Share vehicle and press "Unlock and Begin" to get your reservation started using the KINTO Share app. Once check-in is complete, connect to the vehicle and you’ll be able to lock/unlock the doors as well as start your vehicle. It’s easy and convenient.
If you require information about how the Toyota Mirai works, please refer to the following resources:
 • Toyota Mirai Product Page(https://www.toyota.ca/toyota/en/safety-innovation/hydrogen-fuel-cell-mirai)
 • Video: Know Your Toyota Mirai(https://www.youtube.com/watch?app=desktop&v=WXjG5BX83MM)
 • Toyota Mirai Vehicle Manual(https://s3.amazonaws.com/toyota.site.p01/toyota/manuals/OM12121U/OM12121U.pdf)
 • Video: How to refuel(https://www.youtube.com/watch?app=desktop&v=zNzTr1gFMjA&feature=youtu.be)
For more information on the Toyota bZ4X, refer to the resource below:
 • Toyota bZ4X Vehicle Manual(https://s3.amazonaws.com/toyota.site.p01/toyota/manuals/OM42C01U/OM42C01U.pdf)

Question 16

What is the refueling time of the Mirai?

Accepted Answer

Under normal circumstances, it takes about five minutes to fully refuel the Toyota Mirai.

Question 17

What are the hours of the Toyota Dealerships where I can pick up my KINTO Share vehicle?

Accepted Answer

KINTO Share reservations are self-serve, so members can pick up their reserved KINTO Share vehicle at any time.

Question 18

Can I leave my personal vehicle at the Dealership?

Accepted Answer

No. Please do not leave your personal vehicle at the Dealership or it will be towed.

Question 19

What are the hours of the Toyota Dealerships where I can pick up my vehicle?

Accepted Answer

KINTO Share reservations are self-serve, so members can pick up their reserved KINTO Share vehicle at any time.

Question 20

How should I report an accident?

Accepted Answer

We understand being in an accident can be shocking and distressing. Please remain calm and check your glovebox for emergency resources or follow this guide:

Are you hurt?
 • Yes. Please call 911 and ask for police and paramedics. Health comes first!
 • No. We’re glad that you’re ok! You can now proceed to the next step.

Exchange Information
 • If your accident involves another vehicle, please exchange information with the other driver. Photographing and writing down their information is recommended. Please capture the following info:
    • Other driver’s name and driver licence number.
    • Other vehicle’s licence plate number, make, model, and year.
    • Insurance policy number.

Accident Information
 • If there are witnesses, record their names and contact information.
 • Take photos of the crash scene and all vehicles involved. Make sure to capture the vehicle damage and licence plates.
 • Detail the crash scene:
    • What was the date, time, and location?
    • What direction were each of you travelling?
    • What was your vehicle and what lane were you using?
    • Where was the other vehicle and what lane was it in?
    • Did the accident occur during an Uber trip?

Call Roadside Assistance
 • After collecting all the above information please call Roadside Assistance at 1-888-869-6828
 • Let the agent know you’re driving a KINTO Share vehicle and follow their instructions.
 • Roadside Assistance will assist in recovering the vehicle from the accident site.
Report Incident to ICBC, Uber, and KINTO Share
 • Once you’ve gone through all the steps above, please report the incident to ICBC, Uber, and KINTO Share using the information collected.
    • ICBC - 604-520-8222 or 1-800-910-4222
    • Uber - Open Driver App -> Tap Help -> Tap the phone icon -> Tap Call Support
    • KINTO Share - Please email us the details of the incident at help@kintoshare.ca(mailto:help@kintoshare.ca)

Question 21

How can I update my KINTO Share Canada account information?

Accepted Answer

Credit card information can be changed in the KINTO Share Canada app under “Payments & Promos”; however, a default credit card is required and can be changed but not deleted.
A customers email and/or phone number can only be changed with the help of the KINTO Share Canada Support Team. Please send an email to help@kintoshare.ca (mailto:help@kintoshare.ca)containing the email address associated with your account, your phone number, your driver’s license expiration date, along with the information you would like to change.

Question 22

When will I receive my invoice?

Accepted Answer

Once your reservation is completed, you will receive an invoice and confirmation of your payment by email.

If you believe there is an error on your invoice, please notify the KINTO Share team at help@kintoshare.ca.(mailto:help@kintoshare.ca)

Question 23

How do I connect my Uber and KINTO Share accounts?

Accepted Answer

After your KINTO Share account is created, it will be verified and a business code will be sent to your email. Your account will be automatically linked within two business days if you're a confirmed Uber driver and have access to Uber Marketplace. Add the business code to your KINTO Share account by going to "Settings" and select "Uber Driver" under Business Entities to fully register your account. You are now able to create reservations through the KINTO Share app as an Uber driver.

If you have not received a business code within 48 business hours, please ensure you have agreed to the Uber Vehicle Solutions data sharing terms at t.uber.com/rentalconsent.(https://t.uber.com/rentalconsent)

Question 24

How do I register for KINTO Share with a temporary driver's license?

Accepted Answer

If you would like to register for KINTO Share while you are waiting for your permanent driver's license you can reach out to our customer support email, help@kintoshare.ca.(mailto:help@kintoshare.ca)

In that email, please provide a scan of your temporary driver's license and valid proof of identification (must include photo and address).

Question 25

Where am I allowed to drive?

Accepted Answer

KINTO Share vehicles are not allowed outside of Canada. These vehicles may not be taken to the USA.

Question 26

How do I charge the bZ4X?

Accepted Answer

Charging a Toyota bZ4X is similar to filling up a gasoline vehicle. Insert the connector into the car; there will be a click sound, and the indicator light above the inlet will be green.
CHARGING TYPES
The charging process may vary slightly, as there are different types of charging equipment and power sources that you may use.
 • KINTO provides a Level 1 charging cable to plug into a standard 120-volt wall outlet. Do not use an extension cord with the Level 1 charger cable.
 • Level 2 charging operates at 240 volts, similar to Level 1 charging. To charge with a level 2, utilize the top inlet.
 • Level 3 charging, also known as DC Fast Charging, will utilize the lower inlet. Note that DC Fast Charging should be limited to two daily charging cycles (Low Light to 80%).
 • Level 2 and 3 chargers are available in public areas and can be found in ChargePoint, Flo, and EV Connect.

For more information on charging the bZ4X, please review our Charging video.(https://www.kintoshare.ca/resources)

Question 27

How can I change my rental start time?

Accepted Answer

Rental start times cannot be changed, we recommend cancelling your original reservation and creating a second rental with the correct start time.

Question 28

What is the cancellation policy?

Accepted Answer

If you cancel over 48 hours before your reservation start time there is no cancellation fee. However, if you cancel within 48 hours of your start time a cancellation fee will be charged to your credit card. Please refer to the Terms of Use (https://www.kintoshare.ca/ridesharebcterms)for more information.

Question 29

Where can I recharge my Toyota bZ4X?

Accepted Answer

The charging process may vary slightly, as there are different types of charging equipment and power sources that you may use.
 • KINTO provides a Level 1 charging cable to plug into a standard 120-volt wall outlet. Do not use an extension cord with the Level 1 charger cable.
 • Level 2 charging operates at 240 volts, similar to Level 1 charging. To charge with a level 2, utilize the top inlet.
 • Level 3 charging, also known as DC Fast Charging, will utilize the lower inlet. Note that DC Fast Charging should be limited to two daily charging cycles (Low Light to 80%).
 • Level 2 and 3 chargers are available in public areas and can be found in ChargePoint, Flo, and EV Connect.

For more information on charging the bZ4X, please review our Charging video.(https://www.kintoshare.ca/resources) For additional resources on the 2023 Toyota bZ4X, please visit this link.(https://www.toyota.ca/toyota/en/vehicles/bz4x/faq)

Question 30

Does my bz4X rental come with a charging cable? Where can I find it in the vehicle?

Accepted Answer

Yes, the KINTO Share Canada bZ4X comes with a Level 1 charging cable. It is located within a compartment under the floor of the trunk. However, we recommend you utilize local Level 2 or Level 3 chargers as they provide a much quicker charging experience.
Please contact us at help@kintoshare.ca (mailto:help@kintoshare.ca)if the cable is missing prior to starting your reservation.

Question 31

Why can’t I book a vehicle today?

Accepted Answer

KINTO Share Canada vehicles can only be reserved 48 hours prior to the rental start time. This allows for the vehicle to be properly prepared for your reservation. We thank you for your understanding.

Toyota Mirai - $395/week +tax

Toyota bZ4X - $440/week +tax

Drive Now with KINTO Share!

Benefits of KINTO Share

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KINTO SHARE

Toyota Mirai

Toyota bZ4X