Payment can be made by VISA, Mastercard or American Express.

During the registration process in the KINTO Share app, you will be asked to provide your credit card details. At the time you book your reservation, your credit card will be charged for the full amount of the estimated cost of your reservation.

At this point, we are not accepting other forms of payment.

We use your credit card information to determine your eligibility for membership and to manage your account, including charging your credit card for the reservation and any fees and charges you incur during your reservation, such as late return fees, missing accessories fees, damage fees and/or toll fees.

No, KINTO Share does not store any personal credit card information, and we work with PCI-compliant (Payment Card Industry Data Security Standard) partners to ensure that your information is transmitted securely by a third-party payment processing company.

Your phone is your key to the car. Further, it is also the communication tool in case we need to reach you during the reservation.

KINTO Share is not responsible for any loss or damage to personal property in the vehicle or at any KINTO location. If you have left belongings in a KINTO vehicle you've returned, please contact customer support immediately at help@kintoshare.ca or (438) 805-2617. We will try to locate them, but we cannot guarantee retrieval.

Only the individual who reserves the vehicle from KINTO Share may drive the vehicle during the reservation. No additional drivers are allowed.

Smoking and pets are prohibited within KINTO Share vehicles. If you receive a car that is not clean, please send photos to help@kintoshare.ca and we will work towards a resolution with you.

We prioritize the safety of our members. Please do not drive in unsafe conditions. Please customer support via email at help@kintoshare.ca or via SMS at (438) 805-2617 if you are unable to begin your reservation or return the vehicle on time due to inclement weather.

If you require roadside assistance, please contact 1 (888) 869-6828.

Please note that cellular data is required to "Unlock and Begin" your reservation, so please ensure you have good coverage. Once your reservation has begun, cellular data is not necessary but you must have Bluetooth turned on. If your KINTO Share app is not working, please try the following actions:

• Ensure your Bluetooth is turned on

• Restart the KINTO Share app

• Restart your phone

If these actions do not resolve the issue, please contact customer support at help@kintoshare.ca or (438) 805-2617.

Identity verification is employed during the KINTO Share account registration process to confirm that the user's identity aligns with the driver’s license provided. This step is crucial to verify the eligibility of the driver.