Question 1

How and when do I pay?

Accepted Answer

Payment can be made by VISA, Mastercard or American Express.
During the registration process in the KINTO Share app, you will be asked to provide your credit card details. At the time you book your reservation, your credit card will be charged for the full amount of the estimated cost of your reservation.
At this point, we are not accepting other forms of payment.

Question 2

Why is my credit card required?

Accepted Answer

We use your credit card information to determine your eligibility for membership and to manage your account, including charging your credit card for the reservation and any fees and charges you incur during your reservation, such as late return fees, missing accessories fees, damage fees and/or toll fees.

Question 3

Does KINTO Share store my credit card information?

Accepted Answer

No, KINTO Share does not store any personal credit card information, and we work with PCI-compliant (Payment Card Industry Data Security Standard) partners to ensure that your information is transmitted securely by a third-party payment processing company.

Question 4

Why do you need my mobile number?

Accepted Answer

Your phone is your key to the car. Further, it is also the communication tool in case we need to reach you during the reservation.

Question 5

What happens if I accidentally leave personal property in a KINTO Share vehicle?

Accepted Answer

KINTO Share is not responsible for any loss or damage to personal property in the vehicle or at any KINTO location. If you have left belongings in a KINTO vehicle you've returned, please contact customer support immediately at help@kintoshare.ca (mailto:help@kintoshare.ca)or (438) 805-2617. We will try to locate them, but we cannot guarantee retrieval.

Question 6

Who is allowed to drive the KINTO Share vehicle?

Accepted Answer

Only the individual who reserves the vehicle from KINTO Share may drive the vehicle during the reservation. No additional drivers are allowed.

Question 7

What is the KINTO Share policy on cleaning? What should I do if the car I receive is not clean?

Accepted Answer

Smoking and pets are prohibited within KINTO Share vehicles. If you receive a car that is not clean, please send photos to help@kintoshare.ca (mailto:help@kintoshare.ca)and we will work towards a resolution with you.

Question 8

What should I do if there is inclement weather?

Accepted Answer

We prioritize the safety of our members. Please do not drive in unsafe conditions. Please customer support via email at help@kintoshare.ca (mailto:help@kintoshare.ca)or via SMS at (438) 805-2617 if you are unable to begin your reservation or return the vehicle on time due to inclement weather.

If you require roadside assistance, please contact 1 (888) 869-6828.

Question 9

What should I do in the case that my app is not working?

Accepted Answer

Please note that cellular data is required to "Unlock and Begin" your reservation, so please ensure you have good coverage. Once your reservation has begun, cellular data is not necessary but you must have Bluetooth turned on. If your KINTO Share app is not working, please try the following actions:
 • Ensure your Bluetooth is turned on
 • Restart the KINTO Share app
 • Restart your phone
If these actions do not resolve the issue, please contact customer support at help@kintoshare.ca (mailto:help@kintoshare.ca)or (438) 805-2617.

Question 10

Why do you need a picture of my driver’s licence?

Accepted Answer

Identity verification is employed during the KINTO Share account registration process to confirm that the user's identity aligns with the driver’s license provided. This step is crucial to verify the eligibility of the driver.